Privacy Policy

1. Introduction

Om Labs ("we," "our," or "us") operates AI BPO, a platform that provides AI-powered business process automation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including when you create an account, use our AI BPO services, communicate with us, or participate in surveys or promotions. This may include:

• Personal identification information (name, email address, phone number)
• Company information and business details
• Usage data and interaction with AI workflows
• Document and data inputs provided to AI agents
• Integration credentials and API access tokens
• Communication preferences and feedback

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI BPO services
• Process transactions and manage your account
• Train and optimize AI agents for your workflows
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures including encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Third-party service providers who perform services on our behalf
• Business partners for integrations you explicitly authorize
• Legal authorities when required by law or to protect our rights
• Other parties with your consent or at your direction

6. Your Rights and Choices

You have the right to access, update, correct, or delete your personal information. You may also request data portability or object to certain processing. Contact us at privacy@omlabs.xyz to exercise these rights.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@omlabs.xyz or visit our website at omlabs.xyz.